Client Satisfaction

IN THIS SECTION:

Assessment Form (PDF)

What are we doing right? How did we do?

We ask these questions regularly of our client through our client satisfaction tracking program. This important tool for our project managers helps us track what our teams are doing right – and what we can improve upon.  Typically we request performance feedback at the 50- and 100-percent complete design completion marks and also following construction.

Our assessment covers the following areas of our performance:

• Quality of Service: Compliance, accuracy, completeness
• Project Management: Schedule and cost management, east of contact, teamwork, attitude
• Support and Administrative: Contracts, invoicing accuracy and timeliness, attitude of staff
• Overall Impression: Overall experience, value, performance compared to other firms